Cancellation Policy

Order Cancellation

Customer can cancel their order/requested services within 24 hours of placing the order. After 24 hours, orders that are already being processed or shipped cannot be cancelled.

How to Cancel

To cancel your order:

1. Open the Dukkanti app and go to your order history
2. Select the order you wish to cancel
3. Click on "Cancel Order" if the option is available
4. Alternatively, contact our customer service team immediately

Please note that the cancellation option will only be available for orders within the 24-hour cancellation window and that have not yet been shipped.

Refund for Cancelled Orders

Refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed, depending on your card issuing bank's processing time.

Orders That Cannot Be Cancelled

Orders cannot be cancelled if:

• More than 24 hours have passed since the order was placed
• The order is already being prepared or packed
• The order has been shipped or is out for delivery
• The order has been delivered

In such cases, you may be able to return the order according to our Return Policy instead.

Partial Cancellations

If you wish to cancel only certain items from your order, please contact our customer service team within 24 hours of placing the order. Partial cancellations are subject to the same time restrictions as full cancellations.

Contact Us

For any cancellation inquiries or assistance, please contact our customer service team through the app or visit our Contact Us page. We're here to help!