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Return Policy

Return Eligibility

We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging.

Return Conditions

We can only accept returns of products that meet the following conditions:

  • Products have not been tampered with
  • Products are sealed and remain in the original packaging
  • Delivery packaging is intact and unopened (except for damaged/defective items)
  • Products are within 7 days of receipt
  • Return request has been approved by our customer service team

Return Process

To initiate a return:

  1. Contact our customer service team within 7 days of receiving your order
  2. Provide your order number and reason for return
  3. Wait for return approval from our team
  4. Once approved, ship your products back to us using a registered courier service
  5. Keep the tracking number for your return shipment

Damaged or Wrong Products

In such instances where you receive damaged or wrong products, we will endeavour to send you another or refund the payment. Please take photos of the damaged items and include them when contacting our customer service team.

Refusal of Returns

We reserve the right to refuse any returned shipments if:

  • The product has been used or tampered with
  • The product is not in its original packaging
  • The return was not pre-approved
  • The return exceeds the 7-day return window

Shipping & Handling Fees

Shipping & Handling fees are non-refundable. The customer is responsible for the cost of return shipping unless the return is due to our error (damaged, defective, or wrong product).

Processing Returns

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed according to our Refund Policy.